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Terms Conditions

You are about to get a reservation from the Alenz Suite Hotel website!

The dynamic travel package feature available on the hotel website is provided by ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş. For more information about licenses and certificates, please contact the Rapid SSL certificate company.

You can contact the call center, cancellation and change supports of this product, contact the Oasis Hotel and request reservation@alenzsuite.com. Each product that makes a reservation can be canceled according to the special cancellation rules. Cancellation rules are displayed at the time of booking

Hotel Rules and Restrictions

All bookings require a credit card based on the hotel's payment methods (Master Card, Visa Card, PayPal).

Accommodation extensions require a new booking.

Payment is made when payment is made to the bank in the payment method.

 

Check-in time starts at: 2 PM Check-out time is: 12PM

 

cancellations

The cancellation procedure may vary by hotel, room type and length of stay. The cancellation procedure of the relevant hotel is provided at the time of booking. Your reservation is kept until 18:00 on the check-in date and late check-in must be notified to the hotel.

For cancellations which are not canceled within the free cancellation period, a penalty will be applied according to the cancellation procedure of the reservation.

In the case of no show, a penalty is imposed on the booking based on the no show rule.

*If canceled up to 7 days before stay, the entire stay will be refunded.

*For cancellations after 7 days a 3-day stay will be charged

Billing * Invoices ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş. It is organized by. * VAT on accommodation bills is 8%.

* Your invoice can be arranged on the date of sale, date of arrival or date of departure. * The names of the persons staying on the invoice, the name of the hotel, the reservation number, the services received (accommodation-transfer-air ticket) are required. * Invoices are sent as e-invoices to the accounting system of the companies which are bills of e-invoices and e-archive invoices to the e-mail address of the persons or companies that are not payers of the invoice. * If you cancel the service you have purchased, ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş. has the right to cancel the invoice without any warning.

 

Using and Protecting Information

ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş. offers some personal information (name, surname, age, e-mail, telephone, etc ...) to provide better service to its customers. demand.

The statistical data (browser type, geographic location, age, gender, etc.) that can be obtained from these collected personal information, periodic campaign studies, e-bulletin studies, special promotional activities for customer profiles and customer "classification" studies to prevent unwanted e-mails. ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş. It is used in its structure.

ALENZ SUITE OTEL - ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş. does not share the information gathered from the membership forms with third parties without the news of the member concerned or otherwise. Therefore, they do not use for commercial purposes and do not sell.

ALENZ SUITE OTEL - ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş interprets and interprets the visitor movements and preferences during the use of the site in addition to the personal information requested in the e-mail addresses and membership forms. These statistical data, which do not contain any personal information, are used to provide a more specific and effective booking experience for the guests.

If you want to leave the ALENZ SUITE OTEL - ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş e-bulletin list, you can request the request to leave

Customer information may only be disclosed to the public authorities when such information is requested by the official authorities and if it is obliged to make a statement to the public authorities in accordance with the provisions of the mandatory legislation in force.

Only the customer can access all the information that the customer enters into the system and only the customer can change this information. It is not possible for someone to reach this information and change them.

Your credit card information requested on the payment page is taken with the 3D Secure application as an option in order to keep the security of our guests who shop from the site at the highest level. In this way, all transactions related to payment are made between the bank and your computer via the booking center. However, it cannot guarantee security issues.

Due to the nature of the Internet, information can be circulated and used by unauthorized persons, although there are adequate security measures on the internet. ALENZ SUITE HOTEL - ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş. is not the responsibility.

The information collected is stored in a secure environment that is not public.

Call Center Support

You can reach ALENZ SUITE HOTEL - ALENZ TUR.TAŞ.TİC.EML.İNŞ.SAN.İTH.İHR.A.Ş call center in the contact details below.

Telephone: +90 252 417 74 36

e-mail: reservation@alenzsuite.com

Address: yunus nadi cad siteler mah no: 93 Marmaris

Payment Options

Your payments are under guarantee

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